job description
Join Awfully Chocolate Pte Ltd as a Customer Service and Administrative Assistant and play a pivotal role in delivering exceptional customer experiences while supporting our daily operations. Based in the vibrant heart of Bali, this position offers the perfect blend of customer engagement and administrative efficiency in a dynamic, fast-paced environment.
As the friendly voice and organized backbone of our team, you will ensure seamless communication with clients, manage inquiries with professionalism, and maintain administrative systems that keep our business running smoothly. This role is ideal for detail-oriented individuals who thrive in customer-facing positions and enjoy contributing to a collaborative workplace.
At Awfully Chocolate, we value dedication, creativity, and a passion for service. If you’re looking for a rewarding career in a supportive and growth-oriented setting, we’d love to hear from you.
Responsibility
- Provide exceptional customer service via phone, email, and in-person interactions, ensuring a positive and memorable experience for every client.
- Manage and resolve customer inquiries, complaints, and feedback in a timely and professional manner.
- Assist with administrative tasks, including data entry, filing, and maintaining accurate records.
- Coordinate with internal teams to ensure smooth order processing, delivery scheduling, and inventory management.
- Prepare and distribute correspondence, reports, and documents as required.
- Handle basic accounting tasks, such as invoicing, expense tracking, and petty cash management.
- Organize and maintain office supplies, ensuring a well-stocked and efficient workspace.
- Support event planning and logistics for company promotions, meetings, or client engagements.
Qualifications
- Minimum Diploma or equivalent in Business Administration, Customer Service, or a related field.
- Proven experience (1-2 years) in customer service, administrative support, or a similar role.
- Excellent communication skills in English (written and verbal) with a friendly and professional demeanor.
- Strong organizational and time-management abilities with a keen eye for detail.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic office equipment.
- Ability to work independently and collaboratively in a fast-paced environment.
- Basic knowledge of accounting or bookkeeping is a plus.
- Passion for delivering high-quality service and a commitment to continuous improvement.