job description
Join Foundever as a Customer Service Agent specializing in airline support! We are urgently hiring passionate professionals to deliver exceptional service to travelers worldwide. Whether you have a GDS background or are eager to start your career in aviation customer service, this role offers a dynamic environment with growth opportunities.
As part of our team, you will handle inquiries, resolve concerns, and ensure seamless travel experiences for customers. This position is ideal for individuals who thrive in fast-paced settings and are committed to providing top-tier support.
Why Apply?
- Competitive salary and benefits package.
- Flexible work arrangements (remote or on-site in Bali).
- Training and career development programs.
- Opportunity to work with a global leader in customer experience solutions.
If you are a problem-solver with excellent communication skills, apply now and take the first step toward a rewarding career in airline customer service!
Responsibility
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy.
- Handle escalations and resolve complaints efficiently to ensure customer satisfaction.
- Provide accurate information on flight schedules, bookings, and travel policies.
- Assist with ticketing, reservations, and itinerary changes using GDS systems (training provided).
- Collaborate with airline partners to address operational issues and delays.
- Maintain detailed records of customer interactions and follow-up actions.
- Adhere to company policies and industry regulations while delivering service excellence.
- Participate in ongoing training to stay updated on airline procedures and customer service best practices.
Qualifications
- High school diploma or equivalent; higher education is a plus.
- Excellent verbal and written communication skills in English.
- Previous experience in customer service, call centers, or the airline industry is advantageous.
- Familiarity with GDS systems (e.g., Amadeus, Sabre) is a bonus but not required.
- Strong problem-solving skills and ability to work under pressure.
- Proficiency in basic computer applications and CRM tools.
- Willingness to work in shifts, including weekends and holidays.
- Positive attitude, teamwork, and a passion for helping others.