job description
Join Sunway Berhad as a Customer Service Assistant for the Sunway Super App and become a key player in delivering exceptional service to our valued members and merchants. This role is perfect for individuals who thrive in dynamic environments, enjoy problem-solving, and are passionate about enhancing customer experiences. Based in the vibrant locations of Bali, you will have the opportunity to work in a collaborative team while contributing to the growth of one of Southeast Asia's leading super apps.
As a Customer Service Assistant, you will be the first point of contact for users, providing timely and accurate information, resolving inquiries, and ensuring a seamless experience on the Sunway Super App. Your role will directly impact customer satisfaction and loyalty, making it a critical position within our organization.
If you are a proactive, empathetic, and detail-oriented professional with a knack for communication, we invite you to apply and grow your career with Sunway Berhad.
Responsibility
- Provide prompt and professional customer service to Sunway Super App users via phone, email, and chat.
- Respond to inquiries, resolve complaints, and provide accurate information about app features, promotions, and services.
- Assist merchants with onboarding, account management, and troubleshooting to ensure smooth operations.
- Document customer interactions, feedback, and issues in the CRM system for continuous improvement.
- Collaborate with cross-functional teams to escalate and resolve complex customer issues efficiently.
- Maintain up-to-date knowledge of Sunway Super App updates, policies, and procedures to provide accurate support.
- Identify trends in customer inquiries and suggest improvements to enhance user experience.
- Uphold a high standard of professionalism and empathy in all customer interactions.
Qualifications
- Diploma or Bachelor's degree in Business, Communications, or a related field.
- Minimum of 1 year of experience in customer service, call center, or a similar role.
- Excellent verbal and written communication skills in English and Bahasa Indonesia.
- Strong problem-solving skills and the ability to handle customer inquiries with patience and efficiency.
- Proficiency in using CRM software and Microsoft Office Suite.
- Ability to work in shifts, including weekends and public holidays, as required.
- A customer-centric mindset with a passion for delivering exceptional service.
- Basic technical troubleshooting skills to assist users with app-related issues.