job description
Are you a passionate and customer-focused professional looking to advance your career in a dynamic environment? Job Express Services is seeking a dedicated Customer Service Executive to join our team in Bali. This role offers an exciting opportunity to work in the service industry, supporting sales and customer relations in the industrial products or building-related sectors.
As a Customer Service Executive, you will be the first point of contact for our clients, ensuring their needs are met with efficiency and professionalism. You will work closely with our sales team to provide exceptional support, resolve inquiries, and maintain strong customer relationships. This position is ideal for individuals with 1–2 years of experience in customer service or sales support, particularly in industrial or building-related fields.
Based in the vibrant locations of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, this role offers a competitive salary of $2,500 – $3,000 per month, along with opportunities for career growth and development. If you are a proactive problem-solver with excellent communication skills, we invite you to apply and become part of our growing team.
Responsibility
- Serve as the primary point of contact for customer inquiries, providing timely and accurate responses.
- Collaborate with the sales team to support customer needs and ensure smooth transaction processes.
- Maintain and update customer records in the company’s database, ensuring data accuracy.
- Resolve customer complaints or issues with a professional and solution-oriented approach.
- Assist in the preparation of sales reports, quotes, and other documentation as required.
- Provide product information and support to customers, particularly in industrial or building-related sectors.
- Coordinate with internal teams to ensure customer requests are fulfilled efficiently.
- Participate in training and development programs to enhance customer service skills.
Qualifications
- 1–2 years of experience in customer service, sales support, or a related field, preferably in industrial products or building-related sectors.
- Excellent communication and interpersonal skills, with a customer-centric mindset.
- Strong organizational skills and the ability to multitask in a fast-paced environment.
- Proficiency in using CRM software and Microsoft Office Suite.
- Problem-solving skills and the ability to handle customer complaints effectively.
- Fluency in English; additional languages are a plus.
- Ability to work independently and as part of a team.
- High school diploma or equivalent; a degree in business or a related field is advantageous.