job description
Join a dynamic Healthcare BPO team as a Patient Scheduling Specialist and play a pivotal role in delivering exceptional service to patients and healthcare providers. This remote opportunity allows you to work from the comfort of Bali while contributing to a global healthcare operation.
As part of our Scheduling Account team, you will manage patient appointments, coordinate with medical staff, and ensure seamless communication between patients and healthcare facilities. Your expertise in customer service and healthcare processes will drive efficiency and patient satisfaction.
We offer a competitive salary, flexible work arrangements, and the chance to grow in a fast-paced, international environment. If you have a passion for healthcare and a knack for organization, this is your chance to make a difference—apply today!
Responsibility
- Manage and schedule patient appointments efficiently using healthcare management systems.
- Coordinate with medical staff, patients, and insurance providers to confirm and reschedule appointments as needed.
- Verify patient information, insurance details, and medical records to ensure accuracy.
- Handle high volumes of inbound and outbound calls with professionalism and empathy.
- Resolve scheduling conflicts and prioritize urgent patient requests.
- Maintain up-to-date knowledge of healthcare procedures, insurance policies, and compliance regulations.
- Document all interactions and updates in the patient management system.
- Provide exceptional customer service to patients, addressing inquiries and concerns promptly.
Qualifications
- Minimum 2 years of experience in Healthcare BPO, medical scheduling, or customer service roles.
- Strong familiarity with healthcare terminology, insurance processes, and appointment scheduling systems.
- Excellent English communication skills (written and verbal) with a neutral accent.
- Proven ability to handle high-pressure situations with patience and professionalism.
- Proficiency in MS Office, CRM software, and healthcare management tools.
- High attention to detail and strong organizational skills.
- Ability to work flexible shifts, including evenings or weekends, as required.
- Bachelor’s degree in Healthcare Administration, Nursing, or related fields is a plus.