job description
Join Security Bank as a Customer Service Advisor and become a key player in delivering exceptional financial services across multiple locations in Bali. This role offers a dynamic environment where you can leverage your sales and operational expertise to assist clients with account openings, transactions, and financial inquiries. If you are a graduate with a passion for customer service and a background in banking or financial operations, this is your opportunity to grow with a leading financial institution.
Security Bank is committed to fostering a culture of excellence, innovation, and customer-centric service. As part of our team, you will enjoy competitive compensation, professional development opportunities, and the chance to work in some of Bali’s most vibrant locations.
Responsibility
- Assist customers with account opening procedures, ensuring compliance with bank policies and regulatory requirements.
- Provide accurate and timely information on banking products and services, including savings accounts, loans, and investment options.
- Handle customer inquiries, complaints, and requests with professionalism and efficiency.
- Process financial transactions, including deposits, withdrawals, and fund transfers, while maintaining high standards of accuracy.
- Collaborate with sales and operations teams to meet branch targets and enhance customer satisfaction.
- Maintain up-to-date knowledge of banking products, promotions, and industry trends.
- Ensure adherence to security protocols and fraud prevention measures.
- Build and maintain strong relationships with customers to foster loyalty and trust.
Qualifications
- Bachelor’s degree in any field (Business, Finance, or related disciplines preferred).
- Minimum of 3 years of experience in sales, operations, or customer service, preferably in banking or financial services.
- Proven track record in handling new account openings and customer transactions.
- Excellent communication and interpersonal skills, with a customer-first mindset.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using banking software and Microsoft Office tools.
- Ability to work in a fast-paced environment and manage multiple tasks efficiently.
- Fluency in English; knowledge of Indonesian (Bahasa) is a plus.