job description
Are you a detail-oriented professional with a passion for customer service and administrative excellence? Private Advertiser, a dynamic logistics company, is seeking a Customer Service & Administrative Support Specialist to join our growing team in Canggu, Bali.
In this hybrid role, you’ll play a pivotal part in ensuring seamless operations by providing top-tier customer support while managing essential administrative tasks. You’ll be the friendly voice and organized backbone of our logistics team, helping us deliver exceptional service to clients while maintaining smooth internal processes.
We offer a competitive salary (IDR 5,000,000 – IDR 7,000,000/month), a supportive work environment, and ample opportunities for professional growth. If you thrive in a fast-paced setting, enjoy problem-solving, and take pride in delivering outstanding service, this is the perfect opportunity to advance your career in logistics and administration.
Join us in beautiful Canggu, Bali, where work-life balance meets career development. Apply now and become part of a team that values your skills and contributions!
Responsibility
- Serve as the primary point of contact for customer inquiries, providing timely and professional responses via phone, email, and chat.
- Manage and resolve customer complaints or issues, ensuring high satisfaction and retention.
- Coordinate with logistics teams to track shipments, update delivery statuses, and communicate delays or changes to customers.
- Maintain accurate records of customer interactions, transactions, and feedback in our CRM system.
- Assist with administrative tasks such as data entry, filing, and document management to support daily operations.
- Prepare reports, presentations, and correspondence for internal and external stakeholders.
- Collaborate with cross-functional teams to streamline processes and improve customer experience.
- Monitor inventory levels and assist with order processing as needed.
Qualifications
- Minimum 2 years of experience in customer service, administration, or a related field.
- Proven ability to multitask and prioritize in a fast-paced environment.
- Excellent communication skills in English (written and verbal); proficiency in Bahasa Indonesia is a plus.
- Strong problem-solving skills and a customer-first mindset.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and experience with CRM software.
- High attention to detail and organizational skills.
- Ability to work independently and as part of a team.
- Experience in logistics or supply chain is an advantage but not required.