job description
Join Space Plus, a dynamic and innovative company, as our Customer Service & Administrative Officer in the heart of Bali! This is a unique opportunity to be the vital link between our customers, sales team, factory, and installers, ensuring seamless operations and exceptional service delivery.
In this hybrid/remote role, you will play a pivotal part in managing schedules, coordinating documents, and overseeing daily administrative tasks. Your organizational skills and proactive approach will help streamline processes, enhance customer satisfaction, and support our growing team across Bali’s vibrant locations, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.
If you thrive in a fast-paced environment, enjoy problem-solving, and have a passion for delivering outstanding customer experiences, this role is perfect for you. You’ll work closely with cross-functional teams to ensure smooth communication and operational efficiency, all while enjoying the flexibility of a hybrid work model in one of the world’s most beautiful destinations.
At Space Plus, we value collaboration, innovation, and a customer-first mindset. As part of our team, you’ll have the opportunity to grow professionally while contributing to our mission of delivering excellence in every interaction. Apply now and take the next step in your career with a company that values your skills and ambition!
Responsibility
- Serve as the primary point of contact for customer inquiries, providing timely and professional responses to ensure high levels of satisfaction.
- Coordinate and manage schedules for sales teams, factory operations, and installation crews to optimize workflow and meet deadlines.
- Prepare, organize, and maintain essential documents, including contracts, invoices, and project files, ensuring accuracy and accessibility.
- Facilitate communication between customers, sales, factory, and installers to ensure seamless project execution and delivery.
- Monitor and track daily operations, identifying bottlenecks and proposing solutions to improve efficiency.
- Assist in the preparation of reports, presentations, and administrative tasks to support management and team needs.
- Handle customer complaints and escalations with empathy and professionalism, ensuring resolutions align with company policies.
- Maintain up-to-date records of customer interactions, transactions, and feedback for future reference and analysis.
Qualifications
- Minimum of 2-3 years of experience in customer service, administration, or a related field.
- Proven ability to manage multiple tasks and priorities in a fast-paced environment.
- Excellent communication skills in English, both written and verbal, with the ability to interact professionally with customers and teams.
- Strong organizational and time-management skills, with a keen eye for detail.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace.
- Experience with CRM software or project management tools is a plus.
- Ability to work independently in a remote/hybrid setting with minimal supervision.
- Problem-solving mindset with a proactive approach to challenges.