job description
Join Luen Heng F&B Sdn Bhd as a Customer Service & Administrative Assistant in the vibrant heart of Bali! This dynamic role combines front-line customer engagement with essential administrative support, ensuring smooth operations in a fast-paced F&B environment.
As the first point of contact for clients and visitors, you’ll deliver exceptional service while managing logistics, inventory, and office coordination. Your organizational skills will be key to maintaining efficiency in filing, scheduling, and maintenance tasks. This is a fantastic opportunity for detail-oriented professionals who thrive in multitasking roles and enjoy contributing to a collaborative team.
Based in Bali’s most sought-after locations—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung—you’ll work in a culturally rich setting with opportunities for growth in the hospitality and F&B industry.
Responsibility
- Provide professional and courteous customer service via phone, email, and in-person interactions.
- Manage walk-in inquiries, reservations, and complaints with efficiency and a problem-solving mindset.
- Coordinate logistics for deliveries, supplier communications, and internal team requests.
- Maintain accurate filing systems, both digital and physical, for contracts, invoices, and operational documents.
- Monitor and update inventory levels, ensuring timely restocking and cost-effective procurement.
- Schedule and track maintenance for office equipment, facilities, and F&B-related assets.
- Assist in preparing reports, presentations, and administrative documentation for management review.
- Collaborate with cross-functional teams to streamline processes and improve service delivery.
Qualifications
- Minimum 1-2 years of experience in customer service, administration, or a related field (F&B industry is a plus).
- Excellent verbal and written communication skills in English; proficiency in Indonesian is advantageous.
- Strong organizational and time-management abilities to handle multiple tasks under deadlines.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and basic data entry tools.
- Attention to detail with a proactive approach to problem-solving.
- Ability to work independently and as part of a team in a fast-paced environment.
- Friendly, professional demeanor with a customer-centric mindset.
- Basic knowledge of inventory management or logistics coordination is preferred.