job description
Join Luen Heng F&B Sdn Bhd as a Customer Service & Administrative Assistant in the vibrant heart of Bali! This dynamic role combines front-line customer engagement with essential administrative support to ensure smooth operations in our fast-paced F&B environment.
As the first point of contact for our valued clients, youâll deliver exceptional service via phone, email, and in-person interactions while coordinating logistics, managing inventory, and maintaining organized records. Your administrative prowess will be key to optimizing workflows, scheduling maintenance, and supporting our team in delivering a seamless experience.
Based in Baliâs most sought-after locationsâCanggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badungâthis position offers a unique opportunity to grow in a multicultural setting while contributing to a thriving business. If youâre a detail-oriented professional with a passion for service excellence and administrative efficiency, weâd love to hear from you!
Responsibility
- Provide exceptional customer service via phone, email, and in-person interactions, addressing inquiries and resolving issues promptly.
- Manage walk-in customers, ensuring a welcoming and efficient experience from arrival to departure.
- Coordinate logistics and deliveries, liaising with vendors, drivers, and internal teams to ensure timely operations.
- Maintain accurate records and filing systems, including invoices, contracts, and customer data.
- Monitor and update inventory levels, placing orders and tracking stock to prevent shortages.
- Schedule and oversee maintenance and repairs for equipment, facilities, and vehicles.
- Assist with daily administrative tasks, such as data entry, reporting, and correspondence.
- Collaborate with cross-functional teams to streamline processes and improve operational efficiency.
Qualifications
- Minimum 1-2 years of experience in customer service, administration, or a related field.
- Excellent communication skills in English (written and verbal); proficiency in Indonesian is a plus.
- Strong organizational and multitasking abilities with a keen eye for detail.
- Proficiency in Microsoft Office (Excel, Word) and basic data management tools.
- Ability to work independently and in a team in a fast-paced environment.
- Problem-solving mindset with a proactive approach to addressing challenges.
- Familiarity with inventory management or CRM systems is advantageous.
- Willingness to work flexible hours, including weekends or holidays, as needed.