job description
Join Astra Credit Companies as a Customer Retention Specialist in the stunning Bali region! This dynamic role focuses on direct selling, customer engagement, and data-driven retention strategies to expand our multiguna (multi-purpose) product offerings. You’ll be at the forefront of field canvassing, conducting surveys, gathering customer insights, and ensuring high-quality applications to drive business growth.
Based in Bali’s most vibrant areas—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung—you’ll enjoy a flexible, contract-based position with opportunities to develop your sales and relationship-building skills. Ideal for motivated, customer-focused professionals who thrive in fast-paced environments and want to make a tangible impact.
At Astra Credit Companies, we empower our team with training, competitive compensation, and career growth in Indonesia’s leading financial services sector. If you’re passionate about sales, client retention, and fieldwork, this is your chance to grow with a trusted industry leader.
Responsibility
- Conduct direct selling of multiguna (multi-purpose) financial products to new and existing customers in assigned Bali regions.
- Perform field canvassing to identify potential clients, build relationships, and promote Astra Credit’s solutions.
- Gather and analyze customer data through surveys, interviews, and market research to refine retention strategies.
- Ensure high-quality application submissions by verifying customer details and compliance with company policies.
- Meet or exceed monthly sales targets and retention KPIs through proactive outreach and follow-ups.
- Collaborate with the sales and marketing teams to develop localized campaigns tailored to Bali’s diverse customer base.
- Provide exceptional customer service, addressing inquiries and resolving concerns to enhance satisfaction and loyalty.
- Maintain accurate records of customer interactions, sales activities, and feedback in CRM systems.
Qualifications
- Minimum 1 year of experience in sales, canvassing, or customer service (financial services preferred).
- Strong communication and interpersonal skills to engage with diverse customers in Bali’s multicultural environment.
- Proven ability to meet sales targets and work independently in field-based roles.
- Familiarity with CRM tools or data collection methods is a plus.
- Willingness to travel within Bali (Canggu, Ubud, Denpasar, etc.) and work flexible hours, including weekends if required.
- High school diploma or equivalent; bachelor’s degree in business, marketing, or related fields is advantageous.
- Motorcycle license and ownership (preferred) for efficient field mobility.
- Passion for customer retention, problem-solving, and teamwork in a fast-paced industry.