job description
Join PT Mitra Solusi Lelang as a Customer Relationship Officer (Telemarketing) and become a key player in driving customer engagement and sales growth across the vibrant Bali region. This role offers a dynamic opportunity to connect with clients, promote high-value auction services, and contribute to the company’s expansion in one of Indonesia’s most competitive markets.
As part of our team, you will leverage your exceptional communication skills to build lasting relationships, identify client needs, and deliver tailored solutions. With a competitive salary package and the chance to work in a fast-paced, results-driven environment, this position is ideal for motivated professionals passionate about sales and customer success.
Based in Bali’s prime locations (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung), you’ll enjoy a collaborative work culture, professional development opportunities, and the flexibility of a contract-based role with potential for long-term growth.
Responsibility
- Conduct outbound telemarketing calls to prospective clients to promote auction services and solutions.
- Build and maintain strong customer relationships through proactive follow-ups and personalized engagement.
- Identify client needs and recommend appropriate products or services to drive sales conversions.
- Achieve monthly and quarterly sales targets while ensuring high levels of customer satisfaction.
- Maintain accurate records of all customer interactions, leads, and sales activities in the CRM system.
- Collaborate with the sales and marketing teams to develop effective telemarketing strategies and campaigns.
- Provide exceptional after-sales support to ensure client retention and repeat business.
- Stay updated on industry trends, competitor offerings, and company products to deliver informed pitches.
Qualifications
- Minimum 1-2 years of experience in telemarketing, sales, or customer service, preferably in the auction or financial services sector.
- Proven track record of meeting or exceeding sales targets in a fast-paced environment.
- Excellent verbal and written communication skills in both Bahasa Indonesia and English.
- Strong negotiation, persuasion, and active listening skills.
- Proficiency in using CRM software and Microsoft Office tools (Excel, Word).
- Self-motivated, resilient, and able to handle rejection positively.
- Ability to work independently as well as part of a team in a contract-based role.
- High school diploma or equivalent; a bachelor’s degree in Business, Marketing, or related fields is a plus.