job description
Join PT Mitra Solusi Lelang as a Customer Relationship Officer (Telemarketing) in the vibrant heart of Bali! This is a unique opportunity to leverage your communication skills and sales expertise to build lasting client relationships while contributing to the growth of a dynamic company in the auction and sales industry.
In this role, you will engage with potential and existing clients through outbound calls, providing tailored solutions and exceptional service. Your ability to connect with customers, understand their needs, and present compelling offers will drive business success. Based in Bali’s most sought-after locations—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung—you’ll enjoy a professional environment with opportunities for career advancement.
If you are a motivated, results-driven individual with a passion for sales and customer engagement, we invite you to apply and become part of our growing team.
Responsibility
- Conduct outbound telemarketing calls to prospective and existing clients to promote company services and products.
- Build and maintain strong, long-lasting customer relationships through effective communication and follow-ups.
- Identify client needs and present tailored solutions to meet their requirements.
- Achieve and exceed monthly sales targets and performance KPIs.
- Maintain accurate and up-to-date records of all customer interactions in the CRM system.
- Collaborate with the sales and marketing teams to develop and implement effective telemarketing strategies.
- Handle customer inquiries, complaints, and feedback professionally and promptly.
- Stay updated on industry trends, product knowledge, and competitive offerings.
Qualifications
- Minimum 1 year of experience in telemarketing, sales, or customer service roles.
- Excellent verbal and written communication skills in English and Bahasa Indonesia.
- Proven track record of meeting or exceeding sales targets.
- Strong interpersonal skills with the ability to build rapport quickly.
- Familiarity with CRM software and basic computer applications (e.g., Microsoft Office).
- Self-motivated, resilient, and able to work under pressure in a fast-paced environment.
- High school diploma or equivalent; a bachelor’s degree in Business, Marketing, or related fields is a plus.
- Willingness to work flexible hours, including weekends, if required.