job description
Are you a dynamic and results-driven Customer Relationship Manager with a passion for sales and client success? Globe Telecom, a leading telecommunications company, is seeking a talented professional to join our team in the Bali Region (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung). In this role, you will be the key driver of client satisfaction, retention, and loyalty, ensuring our customers receive exceptional service while contributing to our sales growth.
As the face of Globe Telecom in Bali, you will build and nurture strong relationships with our diverse clientele, from local businesses to international enterprises. Your ability to understand customer needs, provide tailored solutions, and exceed expectations will be critical to your success. This is an exciting opportunity to work in a fast-paced, customer-centric environment where your efforts directly impact our brand reputation and revenue.
If you thrive in a collaborative setting, possess excellent communication skills, and have a knack for turning challenges into opportunities, we want to hear from you. Join us in shaping the future of telecommunications in Bali and take your career to the next level with a company that values innovation, integrity, and excellence.
Globe Telecom is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Responsibility
- Develop and maintain strong, long-lasting customer relationships to ensure high levels of satisfaction, retention, and loyalty.
- Act as the primary point of contact for clients, addressing their needs, concerns, and feedback in a timely and professional manner.
- Collaborate with sales and marketing teams to identify upsell and cross-sell opportunities, driving revenue growth.
- Conduct regular check-ins and business reviews with clients to assess their satisfaction and identify areas for improvement.
- Monitor customer accounts to ensure adherence to service level agreements (SLAs) and contractual obligations.
- Work closely with internal teams (e.g., technical support, billing, and operations) to resolve customer issues and enhance service delivery.
- Prepare and present reports on customer engagement, satisfaction metrics, and sales performance to management.
- Stay updated on industry trends, competitive offerings, and emerging technologies to provide informed recommendations to clients.
Qualifications
- Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
- Minimum of 3-5 years of experience in customer relationship management, sales, or account management, preferably in the telecommunications or technology industry.
- Proven track record of building and maintaining strong client relationships, with a focus on retention and revenue growth.
- Excellent communication, negotiation, and presentation skills in English (additional languages are a plus).
- Strong problem-solving abilities and a customer-first mindset.
- Ability to work independently and collaboratively in a fast-paced, dynamic environment.
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
- Experience working in the Bali region or familiarity with the local business landscape is highly desirable.