job description
Are you a people person with a passion for building lasting business relationships? Tachyon.net is looking for a dedicated Customer Relationship Management (CRM) Specialist to join our dynamic team in Jakarta Selatan. In this role, you will be the bridge between our brand and our clients, ensuring that every interaction is seamless, professional, and value-driven.
As a CRM Specialist, you will play a pivotal role in maintaining high levels of customer satisfaction and driving retention. You will be responsible for managing client communications, addressing inquiries, and leveraging feedback to improve our service offerings. If you are highly organized, an excellent communicator, and thrive in a fast-paced environment, we want to hear from you!
At Tachyon.net, we foster a collaborative culture where your input is valued, and your career development is supported. Join us and help shape the future of our customer engagement strategy.
Responsibility
- Manage end-to-end customer relationships, serving as the primary point of contact for inquiries and concerns.
- Maintain accurate and up-to-date client records in our CRM software to ensure data integrity.
- Develop and implement personalized communication strategies to increase client engagement and loyalty.
- Analyze customer feedback and provide actionable insights to internal teams for product and service improvements.
- Monitor key performance indicators (KPIs) related to customer satisfaction and retention.
- Handle conflict resolution professionally to turn challenging situations into positive outcomes.
- Collaborate with the sales and marketing departments to support lead nurturing and onboarding processes.
Qualifications
- Bachelor’s degree in Communications, Marketing, Business Administration, or a related field.
- Minimum 1-2 years of experience in customer service, CRM, or account management roles.
- Strong verbal and written communication skills in both Indonesian and English.
- Proficiency in CRM software (e.g., Salesforce, HubSpot, or similar) and Microsoft Office Suite.
- Ability to multitask and prioritize tasks in a fast-paced work environment.
- Strong problem-solving skills and a high degree of emotional intelligence.
- Detail-oriented with excellent organizational and time-management capabilities.
- A proactive mindset with a genuine passion for delivering exceptional customer experiences.