job description
Are you a dynamic and customer-focused professional looking to drive exceptional customer experiences in a thriving consumer goods company? PT Citra Alam Aromindo is seeking a passionate Customer Relationship Management (CRM) Manager to lead our efforts in building and maintaining strong, long-lasting relationships with our valued customers.
In this pivotal role, you will develop and implement CRM strategies to enhance customer satisfaction, loyalty, and retention. You will work closely with cross-functional teams to ensure a seamless customer journey, leveraging data-driven insights to optimize engagement and drive business growth. Based in the vibrant regions of Bali, this position offers a unique opportunity to make a significant impact in a fast-paced and innovative environment.
If you are a strategic thinker with a passion for customer success and a track record of delivering results, we invite you to join our team and help shape the future of customer relationships at PT Citra Alam Aromindo.
Responsibility
- Develop and execute comprehensive CRM strategies to enhance customer engagement, satisfaction, and retention.
- Oversee the implementation and optimization of CRM software and tools to streamline customer interactions and data management.
- Analyze customer data and feedback to identify trends, opportunities, and areas for improvement.
- Collaborate with sales, marketing, and customer service teams to ensure a cohesive and customer-centric approach.
- Design and manage customer loyalty programs, promotions, and initiatives to drive repeat business.
- Monitor and report on CRM performance metrics, providing actionable insights to senior management.
- Train and mentor team members on best practices for customer relationship management.
- Stay updated on industry trends and emerging technologies in CRM to keep the company at the forefront of customer engagement.
Qualifications
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Proven experience (minimum 3 years) in a CRM, customer service, or sales management role.
- Strong understanding of CRM software (e.g., Salesforce, HubSpot, Zoho CRM) and data analytics tools.
- Excellent communication, interpersonal, and leadership skills.
- Analytical mindset with the ability to interpret data and make informed decisions.
- Customer-focused attitude with a passion for delivering exceptional service.
- Ability to work collaboratively in a cross-functional team environment.
- Fluency in English and Indonesian is preferred.