job description
Join Lippo Karawaci, a leading name in Indonesia’s retail and consumer products sector, as a Customer Relations Officer (CRO) in the vibrant regions of Bali (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung). In this dynamic role, you will serve as the face of the company, delivering exceptional customer experiences while driving sales growth through strategic engagement and product expertise.
As a CRO, you will play a pivotal role in building long-term relationships with clients, understanding their needs, and presenting tailored solutions from our diverse portfolio. Your ability to communicate effectively, solve problems, and exceed customer expectations will directly contribute to achieving and surpassing sales targets. This position offers a unique opportunity to thrive in a fast-paced, customer-centric environment while advancing your career in one of Indonesia’s most respected organizations.
If you are a passionate, results-driven professional with a knack for relationship-building and sales, we invite you to apply and become part of our mission to deliver excellence in every interaction.
Responsibility
- Act as the primary point of contact for customers, providing accurate and compelling information about company products and services.
- Develop and maintain strong relationships with existing and potential clients to foster loyalty and repeat business.
- Identify customer needs and recommend appropriate products or solutions to meet their requirements.
- Collaborate with the sales and marketing teams to align customer engagement strategies with business objectives.
- Monitor customer feedback and address concerns promptly to ensure high levels of satisfaction.
- Track and report on sales performance, customer interactions, and market trends to inform strategic decisions.
- Participate in promotional events, product launches, and customer outreach initiatives to expand the company’s market presence.
- Stay updated on industry trends, competitor offerings, and product knowledge to provide informed and competitive solutions.
Qualifications
- Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
- Minimum of 2 years of experience in customer service, sales, or a similar client-facing role, preferably in the retail or consumer products sector.
- Excellent communication and interpersonal skills, with fluency in both English and Indonesian.
- Proven ability to build rapport, negotiate, and close sales while maintaining a customer-centric approach.
- Strong problem-solving skills and the ability to handle customer inquiries and complaints professionally.
- Goal-oriented mindset with a track record of meeting or exceeding sales targets.
- Proficiency in CRM software and Microsoft Office Suite (Excel, Word, PowerPoint).
- Willingness to travel within Bali and work flexible hours as needed.