job description
Join Pal-Link Construction Pte Ltd in a dynamic role as a Customer Relations & Administrative Officer for our HDB Home Improvement Programme (HIP) projects. This is a unique opportunity to gain hands-on experience in Singapore’s public housing sector while developing client-facing communication, project coordination, and administrative expertise in a fast-growing, supportive environment.
As part of our team, you will serve as the primary liaison between clients, contractors, and internal stakeholders, ensuring seamless project execution and exceptional service delivery. This role is ideal for detail-oriented professionals who thrive in collaborative settings and are passionate about enhancing residential spaces through structured upgrades.
Based in Bali’s vibrant Badung region, this position offers a competitive salary, professional growth, and the chance to contribute to impactful infrastructure projects. Whether you’re coordinating site visits, managing documentation, or resolving client inquiries, your work will directly support the transformation of HDB communities.
Responsibility
- Serve as the first point of contact for HDB residents, contractors, and government agencies, providing clear and professional communication.
- Coordinate project timelines, site inspections, and material deliveries to ensure adherence to HIP guidelines and deadlines.
- Prepare and maintain administrative documentation, including contracts, progress reports, and client feedback records.
- Assist in resolving client concerns related to project scope, delays, or quality, escalating issues as needed.
- Collaborate with engineering and construction teams to align project execution with client expectations.
- Conduct pre- and post-project surveys to gather insights and improve service delivery.
- Organize and facilitate client meetings, workshops, and site walkthroughs to ensure transparency.
- Monitor budget allocations and track expenses for assigned projects, ensuring cost efficiency.
Qualifications
- Diploma or Bachelor’s degree in Business Administration, Communications, or a related field.
- Minimum 2 years of experience in customer service, administration, or project coordination, preferably in construction or real estate.
- Excellent written and verbal communication skills in English; proficiency in additional languages is a plus.
- Strong organizational and multitasking abilities with a keen eye for detail.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and project management tools.
- Familiarity with HDB regulations, HIP programmes, or public housing projects is highly advantageous.
- Ability to work independently and collaboratively in a fast-paced environment.
- Customer-centric mindset with a problem-solving approach to conflict resolution.