job description
Join Harwin Asia as a Customer Operations Executive and become a key player in delivering exceptional service and operational excellence. Based in the vibrant heart of Canggu, Bali, this role offers a unique opportunity to thrive in a dynamic environment while contributing to the growth of a forward-thinking company.
In this position, you will oversee day-to-day customer operations, ensuring seamless communication, efficient problem-solving, and the highest standards of service. You’ll collaborate with cross-functional teams to streamline processes, enhance customer satisfaction, and drive operational improvements. If you’re a detail-oriented professional with a passion for customer success and a proactive mindset, this is your chance to make a meaningful impact.
At Harwin Asia, we value innovation, teamwork, and continuous learning. You’ll have access to professional development opportunities, a supportive work culture, and the chance to grow alongside a company that invests in its people. Embrace the balance of a rewarding career in one of Bali’s most inspiring locations.
Responsibility
- Manage and resolve customer inquiries, complaints, and requests in a timely and professional manner.
- Coordinate with internal teams to ensure smooth order processing, delivery, and post-sales support.
- Develop and implement strategies to improve customer satisfaction and operational efficiency.
- Maintain accurate records of customer interactions, transactions, and feedback using CRM systems.
- Monitor and analyze customer service metrics to identify trends and areas for improvement.
- Assist in training and mentoring junior team members to uphold service standards.
- Collaborate with sales and logistics teams to ensure seamless end-to-end customer experiences.
- Prepare regular reports on customer operations performance for management review.
Qualifications
- Bachelor’s degree in Business Administration, Communications, or a related field.
- Minimum of 2 years of experience in customer service, operations, or a similar role.
- Excellent communication skills in English (written and verbal).
- Proficient in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
- Strong problem-solving abilities with a customer-centric approach.
- Ability to work independently and collaboratively in a fast-paced environment.
- High attention to detail and organizational skills.
- Experience in the Asia-Pacific market is a plus.