job description
Join Teleperformance as a Customer Expert for our Retail Account and kickstart your career in customer service! This is a fantastic opportunity to work in a dynamic environment where you can grow your skills and make a real impact. No prior experience is required—just bring your enthusiasm and willingness to learn!
As a Customer Expert, you will be the first point of contact for our retail clients, providing exceptional service and support. You'll work in a collaborative team environment, receive comprehensive training, and enjoy a competitive salary with opportunities for career advancement.
If you're passionate about helping others and looking for a rewarding career in customer service, this is the perfect role for you. Apply now and take the first step toward a bright future with Teleperformance!
Responsibility
- Provide excellent customer service to retail clients via phone, email, and chat.
- Handle customer inquiries, complaints, and requests with professionalism and empathy.
- Resolve issues efficiently while maintaining a high level of customer satisfaction.
- Document customer interactions accurately in the company's CRM system.
- Collaborate with team members to improve service quality and customer experience.
- Stay updated on product knowledge and company policies to provide accurate information.
- Meet and exceed performance targets, including response times and resolution rates.
- Participate in training sessions to enhance skills and knowledge.
Qualifications
- High school diploma or equivalent; higher education is a plus.
- Excellent communication skills in English, both written and verbal.
- Strong problem-solving abilities and a customer-focused mindset.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Basic computer skills and familiarity with CRM systems is an advantage.
- Willingness to work in shifts, including weekends and holidays.
- No prior experience required—training will be provided.
- Positive attitude and a team player mentality.