job description
Unlock your potential and turn it into a rewarding career with TTEC, a global leader in customer experience solutions. We’re hiring Customer Experience Specialists to join our dynamic team in Bali’s most vibrant locations—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.
In this role, you’ll be the voice of our clients, delivering exceptional service that builds loyalty and drives business success. Whether you’re resolving inquiries, providing solutions, or going the extra mile to delight customers, your work will directly impact team performance and customer satisfaction. Enjoy a competitive salary (₱14.5K–₱17.2K/month), a collaborative work environment, and opportunities for growth in a company that values your contributions.
If you’re passionate about helping others, thrive in a fast-paced setting, and want to be part of a team that celebrates success, this is your chance to shine. Apply today and take the first step toward a fulfilling career with TTEC!
Responsibility
- Provide outstanding customer service via phone, email, or chat, ensuring a seamless and positive experience.
- Respond to customer inquiries, resolve complaints, and offer tailored solutions with professionalism and empathy.
- Collaborate with team members to meet and exceed performance targets and KPIs.
- Accurately document customer interactions and transactions in CRM systems.
- Identify and escalate complex issues to the appropriate teams for resolution.
- Stay updated on product knowledge, policies, and procedures to deliver accurate information.
- Contribute to a supportive team culture by sharing best practices and assisting colleagues.
- Adhere to company guidelines, compliance standards, and data protection policies.
Qualifications
- High school diploma or equivalent; college degree is a plus.
- Minimum 1 year of experience in customer service, call centers, or related fields.
- Excellent English communication skills (verbal and written) with a neutral accent.
- Strong problem-solving abilities and a customer-first mindset.
- Proficiency in basic computer applications (e.g., Microsoft Office, CRM tools).
- Ability to work flexible shifts, including weekends and holidays, as needed.
- Demonstrated resilience, adaptability, and a positive attitude in high-pressure situations.
- Prior experience in BPO, retail, or hospitality is an advantage.