job description
Join Boedjang Group Indonesia as a Customer Experience Specialist and play a pivotal role in shaping unforgettable client interactions in the heart of Bali. This is your opportunity to blend creativity with strategy, ensuring every customer touchpoint reflects excellence, warmth, and professionalism.
Based in vibrant Canggu, you’ll collaborate with a dynamic team to design and implement customer-centric solutions that drive loyalty and brand advocacy. With a competitive salary, comprehensive training, and a supportive, collaborative work environment, this role offers the perfect platform to grow your career in customer experience and marketing.
Whether you’re resolving inquiries, analyzing feedback, or innovating new engagement strategies, your work will directly impact customer satisfaction and business success. If you’re passionate about delivering exceptional service and thrive in a fast-paced, multicultural setting, we’d love to hear from you.
Responsibility
- Develop and execute customer experience strategies to enhance satisfaction and retention across all touchpoints.
- Monitor and analyze customer feedback, identifying trends and implementing improvements.
- Collaborate with marketing and sales teams to ensure consistent, high-quality brand interactions.
- Design and deliver training programs for staff to uphold service excellence standards.
- Manage customer inquiries, complaints, and resolutions with professionalism and empathy.
- Utilize CRM tools to track customer interactions and measure performance metrics.
- Create personalized engagement initiatives (e.g., loyalty programs, follow-ups) to strengthen relationships.
- Stay updated on industry best practices and emerging trends in customer experience.
Qualifications
- Bachelor’s degree in Marketing, Communications, Business, or a related field.
- Minimum 2 years of experience in customer service, client relations, or a similar role.
- Excellent verbal and written communication skills in English and Indonesian.
- Strong problem-solving abilities with a customer-first mindset.
- Proficiency in CRM software (e.g., HubSpot, Salesforce) and Microsoft Office Suite.
- Ability to work independently and collaboratively in a multicultural team.
- Creative thinker with a passion for delivering exceptional service experiences.
- Familiarity with Bali’s business landscape is a plus.