job description
Join IHT Rehabilitation Centre in Bali as a Customer Care & Billing Specialist, where you’ll play a pivotal role in ensuring seamless patient experiences and accurate financial operations. This position combines frontline customer service with precise billing management, making it ideal for detail-oriented professionals passionate about healthcare administration.
In this dynamic role, you’ll serve as the first point of contact for patients, handling inquiries, scheduling appointments, and maintaining meticulous records. Your expertise in billing processes will ensure smooth transactions, while your compassionate approach will foster trust and satisfaction among patients and their families.
Bali’s thriving healthcare sector offers a unique opportunity to grow in a supportive, multicultural environment. Whether you’re an experienced administrator or a motivated newcomer, this role provides the chance to make a meaningful impact in patient care while advancing your career in a reputable rehabilitation centre.
Responsibility
- Manage front desk operations, including greeting patients, answering phone calls, and responding to emails with professionalism and empathy.
- Schedule and confirm patient appointments, ensuring accurate coordination with medical staff and facilities.
- Process billing transactions, verify insurance details, and generate invoices with precision and confidentiality.
- Maintain up-to-date patient records, including medical histories, treatment plans, and payment information, in compliance with data protection regulations.
- Resolve patient inquiries and concerns promptly, escalating issues to senior staff when necessary to ensure high satisfaction levels.
- Collaborate with healthcare providers to verify treatment codes, service charges, and payment terms for accurate billing.
- Prepare daily, weekly, and monthly reports on patient visits, revenue, and outstanding balances for management review.
- Assist in training new staff on front desk protocols, billing software, and customer service best practices.
Qualifications
- Diploma or Bachelor’s degree in Healthcare Administration, Business, Finance, or a related field. Relevant certifications are a plus.
- Minimum 2 years of experience in customer service, administrative support, or billing roles, preferably in a healthcare setting.
- Proficiency in billing software, MS Office (Excel, Word), and basic accounting tools. Experience with EMR/EHR systems is advantageous.
- Strong communication skills in English (written and verbal) with the ability to interact courteously with diverse patients and stakeholders.
- Exceptional organizational and multitasking abilities to manage high-volume front desk operations efficiently.
- Attention to detail and problem-solving skills to handle billing discrepancies and patient concerns accurately.
- Familiarity with healthcare terminology, insurance processes, and local/regional medical billing regulations.
- Commitment to patient confidentiality and adherence to ethical standards in handling sensitive information.