job description
Join Geze (Asia Pacific) Pte Ltd as a Customer and Sales Support Specialist and become the driving force behind exceptional customer experiences and sales growth. In this dynamic role, you will serve as the primary point of contact for clients, ensuring their inquiries are addressed promptly and their needs are met with professionalism and efficiency. Your ability to build strong relationships and provide tailored solutions will directly contribute to customer satisfaction and business success.
Based in the vibrant regions of Bali, this position offers a unique opportunity to work in a collaborative and fast-paced environment. Whether you're resolving customer concerns, coordinating with sales teams, or analyzing market trends, your contributions will play a key role in shaping the company's reputation and revenue growth.
If you are a motivated individual with a passion for customer service and sales, we invite you to apply and take the next step in your career with a leading company in the industry.
Responsibility
- Manage and respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide product information, pricing details, and solutions to meet customer needs.
- Collaborate with the sales team to follow up on leads, process orders, and ensure smooth transaction completion.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Resolve customer complaints and issues efficiently, escalating when necessary to ensure satisfaction.
- Assist in preparing sales reports, forecasts, and performance metrics to support business decisions.
- Stay updated on product knowledge, industry trends, and competitive offerings.
- Participate in team meetings and training sessions to enhance skills and contribute to process improvements.
Qualifications
- Diploma or Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum of 2 years of experience in customer service, sales support, or a similar role.
- Excellent communication and interpersonal skills, with fluency in English.
- Strong problem-solving abilities and a customer-centric mindset.
- Proficiency in CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
- Ability to work independently and as part of a team in a fast-paced environment.
- Detail-oriented with strong organizational and multitasking skills.
- Knowledge of the Asia Pacific market is a plus.