job description
Join Erajaya, a leading technology and telecommunications company in Indonesia, as our CRM Supervisor in the vibrant and dynamic region of Bali. In this pivotal role, you will drive customer relationship management (CRM) strategies to enhance dealer performance, boost conversion rates, and foster long-term customer loyalty. If you are passionate about data-driven marketing, customer engagement, and sales optimization, this is your opportunity to make a significant impact in a fast-growing industry.
As the CRM Supervisor, you will collaborate with cross-functional teams, including sales, marketing, and IT, to develop and implement CRM initiatives that align with business goals. You will analyze dealer performance, identify growth opportunities, and design targeted campaigns to improve customer retention and satisfaction. Bali’s thriving digital economy and Erajaya’s innovative culture provide the perfect environment for you to grow your career while enjoying the island’s unique lifestyle.
This role is ideal for a strategic thinker with a strong analytical mindset and a passion for customer-centric solutions. You will have the opportunity to work with cutting-edge CRM tools, leverage data insights, and contribute to the company’s success in a competitive market. If you are ready to take your career to the next level in one of Indonesia’s most exciting locations, we want to hear from you!
Responsibility
- Monitor and analyze dealer CRM performance to identify trends, opportunities, and areas for improvement in conversion rates and customer engagement.
- Develop, implement, and optimize CRM strategies and initiatives to support sales growth and enhance customer loyalty.
- Collaborate with sales and marketing teams to design targeted campaigns that drive customer retention and acquisition.
- Utilize CRM tools and data analytics to track customer behavior, segment audiences, and personalize communication.
- Prepare regular reports on CRM performance, campaign effectiveness, and ROI for senior management.
- Train and support dealers and internal teams on CRM best practices, tools, and processes.
- Ensure data integrity and compliance with company policies and industry regulations.
- Stay updated on industry trends and emerging technologies to continuously improve CRM strategies.
Qualifications
- Bachelor’s degree in Marketing, Business Administration, Information Technology, or a related field.
- Minimum of 3-5 years of experience in CRM, sales operations, or customer engagement roles, preferably in the technology or telecommunications industry.
- Proven track record of developing and implementing successful CRM strategies and campaigns.
- Strong analytical skills with the ability to interpret data and translate insights into actionable strategies.
- Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho) and Microsoft Office Suite, particularly Excel and PowerPoint.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
- Experience in training and supporting teams on CRM tools and processes.
- Fluency in English and Bahasa Indonesia; additional languages are a plus.