job description
Join Made For Ayura as a CRM Coordinator and play a pivotal role in shaping exceptional customer experiences in Bali’s dynamic business landscape. We’re seeking a proactive, detail-oriented professional with a passion for CRM workflows, operational systems, and customer retention strategies to drive engagement and loyalty.
In this role, you’ll collaborate with cross-functional teams to optimize CRM processes, analyze customer data, and execute targeted retention campaigns. Your work will directly impact customer satisfaction and business growth, making this an ideal opportunity for those eager to develop expertise in CRM management while contributing to a forward-thinking company.
Based in the vibrant hub of Canggu, Bali, you’ll thrive in a culture that values innovation, teamwork, and continuous learning. Whether you’re refining automation workflows or personalizing customer interactions, your contributions will help Made For Ayura deliver unparalleled service in a competitive market.
Responsibility
- Manage and optimize CRM platforms (e.g., HubSpot, Salesforce, Zoho) to streamline customer data and interactions.
- Develop and execute customer retention strategies, including email campaigns, loyalty programs, and personalized outreach.
- Monitor and analyze customer behavior metrics to identify trends, pain points, and opportunities for improvement.
- Collaborate with marketing and sales teams to align CRM initiatives with business goals and customer needs.
- Automate workflows to enhance efficiency in lead nurturing, follow-ups, and support ticket resolution.
- Maintain accurate and up-to-date customer databases, ensuring data integrity and segmentation.
- Generate reports and dashboards to track KPIs (e.g., retention rates, engagement scores, response times).
- Provide training and support to team members on CRM best practices and system utilization.
Qualifications
- Bachelor’s degree in Marketing, Business, Communications, or a related field.
- 1–3 years of experience in CRM coordination, customer service, or digital marketing (fresh graduates with strong internship experience are encouraged to apply).
- Proficiency in CRM software (e.g., HubSpot, Salesforce) and Microsoft Excel/Google Sheets for data analysis.
- Strong analytical and problem-solving skills with a data-driven mindset.
- Excellent written and verbal communication in English (Bahasa Indonesia is a plus).
- Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
- Passion for customer experience and a proactive approach to process improvement.
- Familiarity with email marketing tools (e.g., Mailchimp) and basic HTML/CSS is a plus.