job description
Join Nestle as a CRM Account Manager and take the lead in driving customer relationship management projects across diverse markets. In this dynamic role, you will coordinate workflows, engage stakeholders, oversee rollouts, deliver training, and implement service improvements to enhance customer satisfaction and business growth. Based in the vibrant locations of Bali, you will work in a collaborative environment that values innovation, strategic thinking, and customer-centric solutions.
As a key player in our marketing and communications team, you will leverage your expertise in CRM strategies to optimize customer interactions, streamline processes, and ensure seamless execution of initiatives. This is an exciting opportunity to make a tangible impact in a global organization while enjoying the unique work-life balance that Bali offers.
If you are a proactive professional with a passion for CRM and a drive to excel in a fast-paced environment, we invite you to apply and become part of our mission to enhance customer experiences worldwide.
Responsibility
- Lead and manage CRM projects from inception to completion, ensuring alignment with business objectives and customer needs.
- Coordinate workflows and collaborate with cross-functional teams, including marketing, sales, and IT, to deliver seamless CRM solutions.
- Oversee the rollout of CRM initiatives, ensuring timely execution and adherence to quality standards.
- Develop and deliver training programs to educate stakeholders and end-users on CRM tools and best practices.
- Identify opportunities for service improvements and implement strategies to enhance customer satisfaction and engagement.
- Monitor and analyze CRM performance metrics, providing insights and recommendations for continuous optimization.
- Act as the primary point of contact for CRM-related inquiries, providing expert guidance and support to internal and external stakeholders.
- Stay updated on industry trends and emerging CRM technologies to drive innovation and maintain a competitive edge.
Qualifications
- Bachelor's degree in Marketing, Business Administration, Communications, or a related field.
- Proven experience in CRM management, with a strong understanding of CRM platforms and tools.
- Excellent project management skills, with the ability to coordinate multiple initiatives and meet deadlines.
- Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
- Exceptional communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
- Experience in developing and delivering training programs, with a focus on CRM adoption and user engagement.
- Proficiency in CRM software (e.g., Salesforce, HubSpot, Microsoft Dynamics) and data analysis tools.
- Ability to work independently and collaboratively in a fast-paced, dynamic environment.