job description
Are you a detail-oriented professional with a passion for financial integrity? Creditaccess Philippines Financing Company, Inc. is seeking a highly motivated Credit & Collection Associate to join our growing team in Nueva Ecija. In this vital role, you will act as a key support pillar for our Credit & Collection Department, ensuring the smooth execution of financial recovery processes and maintaining healthy portfolio performance.
You will work closely under the direct supervision of the Credit & Collection Supervisor to manage accounts, resolve payment discrepancies, and provide exceptional service to our clients. We are looking for an individual who thrives in a fast-paced environment and possesses strong communication skills to handle sensitive financial matters with professionalism and tact.
Responsibility
- Monitor and track outstanding account balances to ensure timely payments.
- Conduct professional follow-ups with clients via phone, email, and site visits to secure collections.
- Prepare accurate daily and weekly collection reports for the Credit & Collection Supervisor.
- Maintain precise records of all collection activities and client interactions in the internal database.
- Assist in the evaluation of credit applications and validation of client documentation.
- Resolve client inquiries regarding billing, payment schedules, and account statuses promptly.
- Support the team in implementing collection strategies to minimize delinquency rates.
- Ensure full compliance with company policies and local financial regulations.
Qualifications
- Bachelor’s Degree in Finance, Business Administration, Accounting, or a related field.
- At least 1-2 years of experience in credit, collections, or loan processing within the financing industry.
- Strong interpersonal and negotiation skills with a focus on problem-solving.
- Excellent verbal and written communication skills in both English and Filipino.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- High level of integrity, reliability, and the ability to work under minimal supervision.
- Willingness to conduct field visits within the Nueva Ecija area as required.
- Strong analytical mindset and high attention to detail.