job description
Join a dynamic banking team in the heart of Bali as a Bank Teller, where you’ll play a pivotal role in delivering exceptional customer service while processing a variety of financial transactions. This position is ideal for detail-oriented professionals who thrive in fast-paced environments and enjoy building relationships with clients.
As the face of the bank, you’ll ensure smooth, accurate, and secure handling of cash and non-cash transactions, including deposits, withdrawals, transfers, and account inquiries. Your ability to maintain confidentiality, adhere to compliance standards, and provide personalized service will contribute to the bank’s reputation for excellence.
Based in Denpasar, Badung, this role offers the opportunity to work in a modern banking environment while enjoying Bali’s vibrant culture and lifestyle. Whether you’re assisting local businesses or international clients, your work will have a direct impact on customer satisfaction and operational efficiency.
Responsibility
- Process customer transactions accurately, including cash deposits, withdrawals, and check cashing.
- Handle non-cash transactions such as fund transfers, bill payments, and account inquiries.
- Verify customer identities and ensure compliance with anti-money laundering (AML) and Know Your Customer (KYC) regulations.
- Balance cash drawers at the end of each shift and report discrepancies.
- Provide exceptional customer service by addressing inquiries, resolving issues, and offering financial product recommendations.
- Maintain organized records of all transactions and customer interactions.
- Collaborate with team members to ensure smooth branch operations.
- Promote bank services and cross-sell products to meet sales targets.
Qualifications
- Minimum high school diploma or equivalent; a degree in Finance, Business, or related fields is a plus.
- Proven experience as a Teller, Cashier, or in a customer service role within the banking sector.
- Strong numerical and analytical skills with a high degree of accuracy.
- Excellent communication and interpersonal skills in English and Bahasa Indonesia.
- Familiarity with banking software and transaction processing systems.
- Ability to work under pressure while maintaining a professional demeanor.
- Attention to detail and commitment to confidentiality.
- Willingness to work flexible hours, including weekends if required.