job description
Join Jomstay Management, a dynamic and rapidly growing hospitality company, as our Creative Content Creator & Customer Service Specialist in the vibrant heart of Canggu, Bali! This unique hybrid role blends the art of storytelling with exceptional customer service to elevate our brand and guest experiences. If you're a creative thinker with a passion for hospitality and a knack for engaging audiences, we want you on our team.
In this role, you'll be the voice and face of Jomstay, crafting compelling content that showcases our properties, services, and the unique charm of Bali. From stunning visuals to captivating captions, your creativity will help us stand out in the competitive hospitality market. Simultaneously, you'll deliver top-tier customer service, ensuring every guest interaction is memorable, positive, and aligned with our brand values.
Bali isn't just a workplace—it's a lifestyle. Enjoy the perfect blend of professional growth and island living, with opportunities to collaborate with a diverse team, explore innovative marketing strategies, and make a real impact in a company that values creativity, authenticity, and excellence. Whether you're brainstorming content ideas by the beach or resolving guest inquiries with a smile, this role offers a fulfilling and dynamic career path in one of the world's most sought-after destinations.
If you're ready to combine your creative flair with your passion for hospitality, we'd love to hear from you. Let's create unforgettable experiences together!
Responsibility
- Develop and execute creative content strategies for social media, websites, and marketing campaigns to enhance brand visibility and engagement.
- Create high-quality, visually appealing content, including photos, videos, blogs, and graphics, that aligns with our brand identity and resonates with our target audience.
- Manage and grow our social media presence across platforms like Instagram, Facebook, TikTok, and LinkedIn, ensuring consistent and engaging communication.
- Provide exceptional customer service by responding to guest inquiries, resolving issues, and ensuring a seamless experience from booking to check-out.
- Collaborate with the marketing and operations teams to align content with promotional campaigns, events, and guest experiences.
- Monitor and analyze content performance using analytics tools, adjusting strategies to optimize reach, engagement, and conversion rates.
- Stay up-to-date with industry trends, emerging social media platforms, and best practices in content creation and customer service.
- Assist in organizing and promoting events, partnerships, and collaborations to enhance brand awareness and guest satisfaction.
Qualifications
- Proven experience (1-3 years) in content creation, social media management, or digital marketing, preferably in the hospitality or travel industry.
- Strong portfolio showcasing your ability to create engaging content, including photography, videography, and written copy.
- Excellent written and verbal communication skills in English; proficiency in Bahasa Indonesia is a plus.
- Experience with customer service, ideally in a hospitality or service-oriented role, with a passion for delivering exceptional guest experiences.
- Familiarity with social media platforms, scheduling tools (e.g., Hootsuite, Buffer), and analytics tools (e.g., Google Analytics, Instagram Insights).
- Basic knowledge of graphic design tools (e.g., Canva, Adobe Photoshop, Illustrator) and video editing software (e.g., CapCut, Adobe Premiere Pro).
- Creative mindset with the ability to think outside the box and adapt to changing trends and audience preferences.
- Strong organizational skills, attention to detail, and the ability to manage multiple projects and deadlines in a fast-paced environment.
- Passion for travel, hospitality, and the unique culture of Bali.