job description
Join Ridik as a Corporate IT Support Specialist in the vibrant heart of Bali! We are seeking a dynamic and customer-focused IT professional to provide top-tier technical support to our employees across macOS and Windows environments. In this role, you will ensure seamless IT operations, troubleshoot hardware and software issues, and deliver solutions that empower our team to work efficiently and securely.
Based in one of Bali’s most sought-after locations—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung—you’ll enjoy a collaborative work culture while contributing to the technological backbone of our organization. Whether resolving complex technical challenges or implementing system upgrades, your expertise will play a pivotal role in maintaining productivity and innovation.
If you thrive in a fast-paced environment, have a passion for problem-solving, and enjoy working with cutting-edge technology, this is your opportunity to make an impact in a growing company. Apply today and take the next step in your IT career in paradise!
Responsibility
- Provide on-site and remote technical support for employees using macOS and Windows operating systems.
- Diagnose, troubleshoot, and resolve hardware, software, and network-related issues efficiently.
- Install, configure, and maintain workstations, laptops, printers, and other IT equipment.
- Manage user accounts, permissions, and access controls in alignment with company policies.
- Collaborate with IT teams to deploy system updates, patches, and security measures.
- Document IT support requests, solutions, and recurring issues for knowledge base improvement.
- Assist in the setup and support of audio-visual equipment for meetings and presentations.
- Ensure compliance with IT security protocols and best practices to safeguard company data.
Qualifications
- Proven experience (2+ years) in IT support, helpdesk, or desktop support roles.
- Strong proficiency in troubleshooting macOS and Windows environments.
- Familiarity with Active Directory, Office 365, and enterprise-level software.
- Excellent communication and interpersonal skills to assist non-technical users.
- Ability to prioritize and manage multiple support tickets in a fast-paced environment.
- Certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), or Apple Certified Support Professional (ACSP) are a plus.
- Problem-solving mindset with a customer-centric approach.
- Willingness to travel occasionally to other Bali offices for on-site support.