job description
Are you a passionate hospitality professional looking to make your mark in one of Singapore’s most prestigious shopping districts? Straits Retail Property Management Services is seeking a highly motivated and service-oriented Concierge Officer to join our team at a premier property in Orchard.
As the first point of contact for our shoppers and tenants, you will be the face of our service excellence. This role is ideal for someone who thrives in a fast-paced environment and possesses an innate ability to anticipate needs and provide personalized solutions. You will play a pivotal role in maintaining our reputation as a top-tier destination by delivering world-class hospitality and ensuring every visitor's journey is seamless and memorable.
This is a 1-year contract opportunity offering valuable exposure in high-end property management and luxury retail operations. If you are dedicated to service excellence and enjoy interacting with a diverse international crowd, we invite you to apply.
Responsibility
- Provide warm, professional, and efficient service to all shoppers, tenants, and visitors at the concierge desk.
- Handle general inquiries, providing accurate information regarding store locations, promotional events, and mall amenities.
- Manage customer feedback, complaints, and service requests with empathy, professionalism, and prompt resolution.
- Assist with loyalty program registrations, gift voucher redemptions, and premium service bookings.
- Perform administrative tasks and maintain accurate logs of daily operations and incidents.
- Collaborate with security and facilities teams to ensure safety and operational standards are met.
- Proactively assist visitors with wayfinding and navigation within the mall.
Qualifications
- Minimum GCE 'N'/'O' Levels, Nitec, or Diploma in Hospitality, Tourism, or related fields.
- Prior experience in a front-line customer service, hotel concierge, or luxury retail role is highly preferred.
- Excellent communication and interpersonal skills with a polished and professional demeanor.
- Strong command of English; proficiency in a second language is an advantage to serve international shoppers.
- Ability to work on a rotating shift basis, including weekends and public holidays.
- Technologically savvy with experience in POS systems or CRM software.
- Strong problem-solving skills and the ability to remain calm under pressure.