job description
Join Sumber Inti Perkasa Pembangunan as a Collections Specialist and play a pivotal role in maintaining financial health by ensuring timely debt recovery while fostering positive customer relationships. Based in vibrant Denpasar, Bali, this position offers a dynamic work environment where your negotiation skills and financial acumen will drive success.
As a Collections Specialist, you will engage with clients to facilitate overdue payments, resolve discrepancies, and maintain accurate records. Your ability to communicate effectively and problem-solve will be key to minimizing financial losses and upholding our company’s reputation for professionalism and integrity.
This role is ideal for detail-oriented professionals with a passion for finance and customer service. Enjoy competitive compensation, career growth opportunities, and the chance to work in one of Indonesia’s most sought-after locations.
Responsibility
- Contact customers via phone, email, or in-person to collect overdue payments while maintaining professionalism and empathy.
- Negotiate payment plans and settlements with delinquent accounts, ensuring compliance with company policies and legal regulations.
- Maintain accurate and up-to-date records of all collection activities, payments, and customer interactions in the company’s database.
- Identify and escalate high-risk accounts to management for further action, including potential legal proceedings.
- Collaborate with internal teams (e.g., sales, customer service) to resolve billing disputes and improve payment processes.
- Prepare and submit regular reports on collection activities, recovery rates, and outstanding debts.
- Stay informed about industry trends, debt collection laws, and best practices to enhance effectiveness.
- Provide exceptional customer service to preserve client relationships and company reputation.
Qualifications
- Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
- Minimum of 2 years of experience in collections, credit control, or a similar role within financial services.
- Strong negotiation, communication, and interpersonal skills to handle sensitive conversations professionally.
- Proficiency in Microsoft Office (Excel, Word) and experience with collection software or CRM systems.
- Ability to analyze financial data, assess risk, and make data-driven decisions.
- Familiarity with Indonesian debt collection laws and ethical collection practices.
- High level of integrity, discretion, and resilience in a target-driven environment.
- Fluency in English and Bahasa Indonesia; additional languages are a plus.