job description
Join M.B.A. Consulting Philippines Inc. as a Collections Officer and play a pivotal role in managing delinquent accounts while delivering exceptional customer service. This position offers a unique opportunity to contribute to financial recovery processes, negotiate payment solutions, and maintain strong client relationships in a dynamic, fast-paced environment.
As a Collections Officer, you will be responsible for proactively contacting customers to resolve outstanding debts, ensuring compliance with company policies and regulatory standards. Your ability to communicate effectively, demonstrate empathy, and employ persuasive negotiation techniques will be key to achieving collection targets and minimizing financial losses.
Based in the vibrant regions of Bali, this role combines professional growth with the opportunity to work in a supportive, results-driven team. If you are a motivated individual with a passion for customer service and problem-solving, we invite you to apply and take the next step in your career.
Responsibility
- Contact customers via phone, email, or other channels to discuss overdue accounts and negotiate payment arrangements.
- Maintain accurate and up-to-date records of all collection activities, including customer interactions and payment commitments.
- Develop and implement effective collection strategies to minimize delinquency rates and improve recovery outcomes.
- Collaborate with internal teams to resolve customer disputes and provide solutions that align with company policies.
- Monitor and report on collection performance metrics, identifying trends and areas for improvement.
- Ensure compliance with all relevant laws, regulations, and ethical standards in debt collection practices.
- Provide exceptional customer service, addressing inquiries and concerns with professionalism and empathy.
- Prepare and present regular reports on collection activities, outcomes, and recommendations to management.
Qualifications
- Bachelor’s degree in Business Administration, Finance, or a related field (or equivalent work experience).
- Proven experience in collections, customer service, or a similar role, preferably in a call center or financial services environment.
- Strong negotiation and communication skills, with the ability to handle difficult conversations diplomatically.
- Proficiency in using collection software, CRM systems, and Microsoft Office tools (e.g., Excel for tracking and reporting).
- Excellent problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team in a high-pressure, target-driven environment.
- Familiarity with debt collection regulations and best practices.
- High level of integrity, professionalism, and commitment to ethical standards.