job description
Are you passionate about mobile and PC games? Do you thrive in a dynamic environment where you can make a real impact? GDEX Outsourcing Inc is seeking a Bilingual Game Support Representative (Korean/English) to join our team in beautiful Bali. In this role, you will be the bridge between our gaming community and the development team, ensuring a seamless and enjoyable gaming experience for all players.
As a Bilingual Game Support Representative, you will provide top-notch customer service, troubleshoot technical issues, and gather valuable feedback to enhance our games. Your fluency in both Korean and English will be instrumental in connecting with a diverse player base and fostering a positive gaming environment.
If you are a gaming enthusiast with excellent communication skills and a passion for helping others, we want to hear from you! Join us in Bali and be part of a team that is dedicated to delivering exceptional gaming experiences.
Responsibility
- Provide exceptional customer support to players in both Korean and English.
- Troubleshoot and resolve technical issues related to game functionality.
- Gather and document player feedback to improve game features and user experience.
- Assist players with account management, in-game purchases, and other inquiries.
- Collaborate with the development team to communicate player concerns and suggestions.
- Maintain a positive and professional demeanor in all player interactions.
- Stay updated on game updates, patches, and new features to provide accurate information.
- Participate in team meetings and training sessions to enhance support skills.
Qualifications
- Fluency in both Korean and English (written and verbal).
- Strong passion for mobile and PC games.
- Excellent communication and interpersonal skills.
- Previous experience in customer service or support is a plus.
- Ability to work in a fast-paced and dynamic environment.
- Basic technical troubleshooting skills.
- Willingness to work in shifts, including weekends and holidays.
- High school diploma or equivalent; higher education is a plus.