job description
Are you a detail-oriented professional with a passion for financial services and client relations? Lynk Talent is seeking a highly motivated Collections Associate to join our expanding team in the heart of Bonifacio Global City (BGC). This is a prime opportunity for a career-driven individual to support international accounts within a dynamic, fast-paced environment.
As a Collections Associate, you will serve as a vital link between the company and its clients, ensuring timely payments while maintaining professional, long-term relationships. We offer a stable, on-site, day-shift role that prioritizes work-life balance and provides comprehensive benefits from Day 1, including HMO coverage.
If you thrive on problem-solving, negotiation, and have a proven track record in financial collections or customer account management, we want to hear from you. Join a culture that values excellence, integrity, and career growth.
Responsibility
- Manage a portfolio of international accounts, conducting timely follow-ups on outstanding balances.
- Maintain accurate and up-to-date records of all collection efforts and client correspondence in the CRM system.
- Negotiate payment plans and settlements while adhering to company policies and industry regulations.
- Resolve account discrepancies by collaborating with internal departments and the client directly.
- Provide exceptional service by addressing client inquiries regarding billing statements and payment methods.
- Prepare periodic aging reports for management review, highlighting trends and potential risks.
- Achieve individual and team KPIs regarding recovery targets and collection efficiency.
Qualifications
- Minimum of 1 year of experience in a Collections, Accounts Receivable, or high-volume Customer Service role.
- Experience supporting international accounts (North American or European markets preferred).
- Strong command of English, both verbal and written, with excellent negotiation skills.
- Proficiency in Microsoft Excel and common CRM platforms.
- Ability to work on-site in Bonifacio Global City on a fixed day shift.
- Strong analytical mindset with a high degree of accuracy and attention to detail.
- Ability to remain calm, professional, and empathetic during difficult client conversations.