job description
Join SANY Group, a global leader in financial services and industrial equipment, as our Collection Claims Officer in the vibrant island of Bali. This role is perfect for a detail-oriented professional with a passion for financial management and customer relations. Based in one of our key locationsâCanggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badungâyou will play a crucial role in ensuring timely payments, resolving customer claims, and maintaining strong relationships with internal teams and clients.
In this dynamic position, you will manage the end-to-end collection process, from follow-ups to dispute resolution, while ensuring compliance with company policies and regulatory standards. Youâll collaborate with cross-functional teams to streamline processes, reduce outstanding receivables, and enhance customer satisfaction. If you thrive in a fast-paced environment and have a knack for problem-solving, this is an excellent opportunity to grow your career with a reputable multinational company.
SANY Group offers a competitive salary, professional development opportunities, and a supportive work culture. Enjoy the unique work-life balance that Bali offers while contributing to the success of a global brand. Apply now and take the next step in your financial services career!
Responsibility
- Manage and monitor customer accounts to ensure timely collection of outstanding payments.
- Conduct regular follow-ups with customers via phone, email, or in-person meetings to resolve payment delays.
- Investigate and resolve customer claims and disputes in a professional and timely manner.
- Maintain accurate and up-to-date documentation of all collection activities, communications, and resolutions.
- Collaborate with internal teams, including finance, sales, and customer service, to align on collection strategies and customer needs.
- Prepare and present reports on collection performance, aging receivables, and dispute resolutions to management.
- Ensure compliance with company policies, financial regulations, and data protection standards.
- Provide exceptional customer service while maintaining a firm but fair approach to collections.
Qualifications
- Bachelorâs degree in Finance, Accounting, Business Administration, or a related field.
- Minimum of 2-3 years of experience in collections, credit management, or financial services.
- Strong negotiation and communication skills, with the ability to handle difficult conversations professionally.
- Proficiency in Microsoft Office (Excel, Word, Outlook) and experience with financial or CRM software.
- Detail-oriented with excellent organizational and time-management skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Fluency in English and Bahasa Indonesia; additional languages are a plus.
- Knowledge of financial regulations and compliance standards in Indonesia.