job description
Join Baskbear Coffee as a Coffee Shop Supervisor and lead our dynamic team at our premier location in Canggu, Bali! We are seeking a passionate and experienced professional to oversee daily operations, ensure exceptional customer service, and maintain the high standards that define our brand.
As a Supervisor, you will play a key role in managing staff, optimizing workflows, and creating a welcoming atmosphere for our diverse clientele. This is an exciting opportunity to grow with a rapidly expanding coffee chain in one of Bali's most vibrant communities.
If you thrive in a fast-paced environment, have a love for coffee culture, and possess strong leadership skills, we want to hear from you!
Responsibility
- Lead and motivate a team of baristas and staff to deliver outstanding customer service.
- Oversee daily operations, including opening/closing procedures, cash handling, and inventory management.
- Ensure compliance with health, safety, and hygiene standards.
- Train and develop staff to maintain high-quality coffee preparation and service standards.
- Handle customer inquiries, feedback, and complaints professionally.
- Monitor stock levels and place orders for supplies as needed.
- Assist in creating promotional events and marketing initiatives to drive sales.
- Maintain a clean, organized, and inviting store environment.
Qualifications
- Proven experience in a supervisory role within the hospitality or F&B industry.
- Strong knowledge of coffee preparation techniques and equipment.
- Excellent communication and interpersonal skills.
- Ability to work flexible hours, including weekends and holidays.
- Basic computer skills for POS systems and inventory management.
- Fluency in English; knowledge of Bahasa Indonesia is a plus.
- Problem-solving mindset with a customer-centric approach.
- Certification in food safety or barista training is an advantage.