job description
Are you a tech-savvy problem solver passionate about cloud infrastructure and telecom solutions? Whale Cloud Technology is seeking a Cloud Technical Support Engineer to join our dynamic team in supporting and scaling cutting-edge telecom software projects for global clients.
Based in the vibrant hubs of Bali (Canggu, Ubud, Denpasar, or surrounding areas), you’ll collaborate with cross-functional teams to deliver seamless technical support, troubleshoot complex cloud-based systems, and drive customer satisfaction. This is a unique opportunity to work with industry-leading technologies while enjoying the work-life balance of Bali’s inspiring environment.
If you thrive in a fast-paced, innovative setting and want to contribute to transformative telecom projects, we’d love to hear from you!
Responsibility
- Provide Level 2/3 technical support for cloud-based telecom software, including troubleshooting, debugging, and root cause analysis.
- Monitor and maintain cloud infrastructure (AWS, Azure, or private clouds) to ensure high availability and performance.
- Collaborate with development and operations teams to resolve incidents and implement proactive solutions.
- Document technical issues, solutions, and best practices for knowledge sharing.
- Assist in the deployment, configuration, and scaling of cloud services and applications.
- Conduct system health checks, performance tuning, and capacity planning.
- Engage with clients to gather requirements, provide updates, and ensure smooth project delivery.
- Stay updated with emerging cloud technologies and industry trends to drive innovation.
Qualifications
- Bachelor’s degree in Computer Science, IT, Telecommunications, or a related field.
- Minimum 2+ years of experience in technical support, cloud operations, or a similar role.
- Strong knowledge of cloud platforms (AWS, Azure, GCP) and virtualization technologies.
- Experience with Linux/Unix systems, networking (TCP/IP, DNS, VPN), and scripting (Python, Bash).
- Familiarity with telecom systems (VoIP, IMS, NFV) is a plus.
- Excellent problem-solving skills and ability to work under pressure in a 24/7 support environment.
- Strong communication skills in English (written and verbal) for client interactions.
- Certifications in AWS, Azure, or ITIL are highly desirable.