job description
Join Intellicare as a Clinic Receptionist and Membership Services Coordinator (MSC) in the vibrant and fast-growing healthcare sector of Bali! This is a unique opportunity to play a pivotal role in delivering exceptional customer service while managing administrative and membership-related tasks in a dynamic clinic environment.
As the first point of contact for patients and members, you will ensure a seamless, professional, and welcoming experience. Your organizational skills and attention to detail will be key in maintaining efficient clinic operations, handling inquiries, and coordinating membership services. This role is perfect for individuals who thrive in customer-facing positions and are passionate about healthcare administration.
Intellicare is a trusted name in healthcare services, committed to providing top-tier medical support and membership benefits. Be part of a team that values excellence, integrity, and patient-centered care.
Responsibility
- Greet and assist patients, members, and visitors with a professional and friendly demeanor.
- Manage front-desk operations, including appointment scheduling, check-ins, and check-outs.
- Handle phone, email, and in-person inquiries, providing accurate information about clinic services and membership benefits.
- Process membership applications, renewals, and updates in compliance with company policies.
- Maintain organized and up-to-date patient and membership records using digital systems.
- Coordinate with medical staff to ensure smooth patient flow and timely service delivery.
- Assist in billing, insurance claims, and payment processing as required.
- Uphold clinic policies, confidentiality standards, and hygiene protocols at all times.
Qualifications
- Minimum of 1-2 years of experience in a receptionist, administrative, or customer service role, preferably in a healthcare setting.
- Strong communication and interpersonal skills with a customer-centric approach.
- Proficiency in Microsoft Office (Word, Excel) and experience with clinic management software is a plus.
- Excellent organizational and multitasking abilities with keen attention to detail.
- High school diploma or equivalent; a degree in Healthcare Administration, Business, or related fields is advantageous.
- Fluency in English (written and spoken); knowledge of Indonesian (Bahasa) is a bonus.
- Ability to work in a fast-paced environment and handle sensitive information with discretion.
- Familiarity with membership coordination or insurance processes is highly desirable.