job description
Join Quipper as a Client Support Officer and play a pivotal role in driving customer success and retention for our partner schools across Southeast Asia. Based in the vibrant and dynamic region of Bali, you will be the first point of contact for educational institutions, ensuring a seamless onboarding experience and delivering exceptional after-sales support.
This is a unique opportunity to combine your passion for customer service with the chance to live and work in one of the worldâs most sought-after destinations. Whether you're in Canggu, Ubud, or Denpasar, youâll be part of a global team dedicated to transforming education through technology.
At Quipper, we empower schools with innovative digital solutions, and your role will be critical in maintaining strong relationships, resolving queries, and ensuring our partners maximize the value of our platform. If you thrive in a fast-paced, collaborative environment and have a knack for problem-solving, weâd love to hear from you.
Responsibility
- Provide exceptional onboarding support to new partner schools, ensuring a smooth transition to Quipperâs platform.
- Serve as the primary contact for after-sales inquiries, addressing concerns and resolving issues promptly.
- Develop and maintain strong relationships with key stakeholders in partner schools to drive retention.
- Collaborate with cross-functional teams (Sales, Product, Tech) to escalate and resolve complex customer issues.
- Monitor customer satisfaction metrics and implement improvement strategies based on feedback.
- Create and distribute training materials, guides, and FAQs to empower schools to use Quipperâs tools effectively.
- Proactively identify upsell and cross-sell opportunities to enhance customer engagement.
- Stay updated on product features and updates to provide accurate and timely support.
Qualifications
- Bachelorâs degree in Business, Education, Communications, or a related field.
- Minimum 2 years of experience in customer support, account management, or a similar role, preferably in the EdTech or SaaS industry.
- Excellent written and verbal communication skills in English (additional languages are a plus).
- Strong problem-solving and analytical skills with a customer-centric approach.
- Proven ability to manage multiple accounts and prioritize tasks in a fast-paced environment.
- Familiarity with CRM tools (e.g., Salesforce, HubSpot) and support ticketing systems.
- Passion for education technology and a desire to make a tangible impact.
- Based in or willing to relocate to Bali, Indonesia (remote work with occasional in-person meetings).