job description
Join EMAPTA as a Client Success Manager in our dynamic Bali office and play a pivotal role in driving customer satisfaction and business growth for a leading real estate technology firm. This hybrid role combines remote flexibility with on-site collaboration, offering a unique opportunity to work in a vibrant, international environment.
As a Client Success Manager, you will be the trusted advisor to our clients, ensuring they maximize the value of our innovative solutions. Your expertise in relationship management and product adoption will directly contribute to client retention, revenue growth, and long-term partnerships. With a night shift schedule and Day 1 HMO benefits, this position is designed for professionals who thrive in a fast-paced, client-centric setting.
EMAPTA is committed to fostering a culture of excellence, innovation, and work-life balance. If you are passionate about delivering exceptional service and building lasting client relationships, we invite you to apply and take the next step in your career with us.
Responsibility
- Build and maintain strong, long-lasting relationships with key clients, acting as their primary point of contact.
- Drive product adoption and ensure clients achieve their desired outcomes through proactive engagement and strategic guidance.
- Identify and mitigate risks to client retention, addressing concerns and resolving issues promptly.
- Collaborate with cross-functional teams (Sales, Marketing, Product) to align client needs with company capabilities.
- Develop and execute client success plans, including onboarding, training, and regular business reviews.
- Monitor client health metrics and provide actionable insights to improve satisfaction and reduce churn.
- Advocate for client needs internally, influencing product roadmaps and service improvements.
- Prepare and present reports on client performance, adoption trends, and revenue impact to stakeholders.
Qualifications
- Bachelor’s degree in Business, Marketing, Communications, or a related field.
- Minimum of 3 years of experience in Client Success, Account Management, or Customer Service, preferably in the real estate or SaaS industry.
- Proven track record of managing client relationships and driving product adoption.
- Excellent communication, negotiation, and problem-solving skills.
- Ability to work independently in a night shift and adapt to a hybrid work model.
- Strong analytical skills with the ability to interpret data and derive actionable insights.
- Proficiency in CRM tools (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
- Passion for delivering exceptional client experiences and a customer-first mindset.