job description
Join ByteDance as a Client Solutions Manager (Chinese Speaking) in our dynamic Content & Services team, based in the vibrant hub of Bali, Indonesia. This is a unique opportunity to bridge markets, drive client success, and shape the future of digital content solutions in Southeast Asia.
Our Client Solutions Team is the backbone of client engagement, dedicated to nurturing high-value accounts through personalized service, strategic education, and innovative solutions. As a Chinese-speaking professional, you will play a pivotal role in expanding our reach, fostering cross-border collaborations, and delivering exceptional value to our diverse client portfolio.
Why this role? ByteDance thrives on creativity, data-driven insights, and a client-first approach. Here, you’ll work at the intersection of technology and marketing, leveraging your linguistic skills and business acumen to empower clients in maximizing their potential on our platforms.
Responsibility
- Develop and maintain strong client relationships with Chinese-speaking markets, ensuring high satisfaction and retention.
- Provide consultative solutions tailored to client needs, leveraging ByteDance’s suite of content and advertising tools.
- Educate clients on best practices, platform features, and emerging trends to drive performance and ROI.
- Collaborate with cross-functional teams (Sales, Marketing, Product) to align client strategies with business objectives.
- Analyze client performance data to identify opportunities and recommend actionable insights.
- Act as a cultural and linguistic bridge between Chinese-speaking clients and internal stakeholders.
- Contribute to scalable processes and tools to enhance client onboarding and support efficiency.
- Stay ahead of industry trends in digital content, advertising, and regional market dynamics.
Qualifications
- Fluency in Mandarin and English (written and verbal) is mandatory; additional Southeast Asian languages are a plus.
- Bachelor’s degree in Business, Marketing, Communications, or a related field.
- Minimum 3 years of experience in client-facing roles (e.g., Account Management, Sales, or Consulting) within digital media, advertising, or tech.
- Proven track record of managing client portfolios and driving revenue growth.
- Strong analytical skills with the ability to interpret data and derive strategic recommendations.
- Excellent communication and presentation skills, with the ability to tailor messaging for diverse audiences.
- Self-motivated, results-driven, and comfortable working in a fast-paced, global environment.
- Familiarity with ByteDance’s ecosystem (TikTok, Douyin, etc.) or similar platforms is highly desirable.