job description
Are you passionate about delivering exceptional client experiences and building lasting relationships? HR Primo Management Services is seeking a dynamic Client Experience Specialist to join our remote team in Bali, Indonesia (Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung).
In this role, you’ll be the voice of our company, ensuring every client interaction is seamless, professional, and memorable. You’ll collaborate with cross-functional teams to resolve inquiries, gather feedback, and drive continuous improvement in our services. If you thrive in a fast-paced environment and take pride in exceeding client expectations, this is the perfect opportunity to grow your career with a global leader in HR solutions.
As a remote-based role, we offer flexibility, competitive compensation, and the chance to work with a diverse, international team. Join us and help shape the future of client satisfaction!
Responsibility
- Serve as the primary point of contact for client inquiries, ensuring timely and professional responses via email, chat, and phone.
- Resolve client issues with empathy and efficiency, escalating complex cases to the appropriate teams when necessary.
- Proactively gather client feedback to identify trends and opportunities for service improvement.
- Collaborate with sales, operations, and support teams to enhance the overall client journey.
- Maintain accurate client records and documentation in CRM systems.
- Develop and implement client engagement strategies to foster long-term relationships.
- Monitor client satisfaction metrics and report insights to management.
- Assist in onboarding new clients and ensuring a smooth transition to our services.
Qualifications
- Minimum of 2 years of experience in client-facing roles (customer service, account management, or sales).
- Excellent communication skills in English (written and verbal).
- Strong problem-solving abilities and a proactive attitude.
- Experience with CRM software (e.g., Salesforce, HubSpot, or Zoho) is a plus.
- Ability to work independently in a remote setting with minimal supervision.
- Empathy and patience in handling client concerns.
- Bachelor’s degree in Business, Communications, or a related field (preferred but not required).
- Familiarity with HR or outsourcing services is an advantage.