job description
Join Tensho Marketing as a Client Experience Associate and become the architect of unforgettable customer journeys in the heart of Bali. This is your opportunity to blend creativity with strategy, transforming client interactions into lasting relationships while developing cutting-edge business skills in a dynamic, international environment.
At Tensho, we believe exceptional client experiences drive business growth. As part of our team, you’ll collaborate with cross-functional stakeholders to design, implement, and refine customer touchpoints—from initial engagement to post-service delight. Whether you’re crafting personalized solutions, analyzing feedback, or innovating retention strategies, your work will directly shape our brand’s reputation and success.
Based in vibrant Canggu, you’ll thrive in a culture that values initiative, empathy, and continuous learning. With competitive compensation, professional development opportunities, and the chance to work alongside industry leaders, this role is perfect for ambitious professionals eager to make their mark in client experience and business development.
Responsibility
- Design and execute end-to-end client experience strategies that align with brand values and business objectives.
- Act as the primary liaison between clients and internal teams, ensuring seamless communication and issue resolution.
- Collect, analyze, and interpret client feedback to identify trends and recommend actionable improvements.
- Develop and maintain CRM systems and client databases to track interactions, preferences, and engagement metrics.
- Collaborate with marketing and sales teams to create personalized campaigns and loyalty programs that enhance client retention.
- Monitor KPIs (e.g., NPS, CSAT) and present insights to leadership to drive data-informed decisions.
- Train and mentor junior team members on best practices in client service and relationship management.
- Stay ahead of industry trends in customer experience (CX) and propose innovative solutions to elevate our service standards.
Qualifications
- Bachelor’s degree in Business, Marketing, Communications, or a related field.
- Minimum 2 years of experience in client service, account management, or customer experience roles.
- Proven ability to build rapport with diverse clients and stakeholders in a fast-paced environment.
- Strong analytical skills with proficiency in CRM tools (e.g., Salesforce, HubSpot) and data visualization (e.g., Tableau).
- Excellent written and verbal communication skills in English; multilingual abilities are a plus.
- Problem-solving mindset with a customer-centric approach and attention to detail.
- Familiarity with digital marketing and social media strategies to enhance client engagement.
- Ability to work independently and collaboratively in a remote or hybrid setting.