job description
Join Pioneer Your Insurance in beautiful Bali as a Claims Support Senior Assistant and embark on a rewarding career in the insurance industry. This entry-level role is perfect for fresh graduates eager to make a difference by helping clients secure their futures and protect what matters most.
As part of our dynamic team, youâll play a key role in processing claims, providing exceptional customer service, and ensuring smooth operations. Baliâs vibrant work culture and our supportive environment make this an ideal opportunity to grow professionally while enjoying a balanced lifestyle in one of the worldâs most sought-after destinations.
We offer competitive compensation, comprehensive training, and a pathway to long-term career advancement in the insurance sector. If youâre detail-oriented, empathetic, and ready to start your journey in a meaningful industry, weâd love to hear from you.
Responsibility
- Process and verify insurance claims documentation with accuracy and efficiency.
- Assist clients with inquiries, providing clear and empathetic communication.
- Collaborate with underwriters and adjusters to ensure timely claim resolutions.
- Maintain meticulous records of all claims transactions and correspondence.
- Identify and escalate potential fraud or discrepancies in claims submissions.
- Prepare and submit reports on claims status and processing metrics.
- Liaise with internal teams to improve claims workflows and customer satisfaction.
- Stay updated on insurance policies, regulations, and industry best practices.
Qualifications
- Bachelorâs degree in Business Administration, Finance, or a related field (fresh graduates welcome).
- Strong attention to detail and organizational skills.
- Excellent written and verbal communication in English.
- Basic understanding of insurance principles is a plus but not required.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Ability to work independently and as part of a team in a fast-paced environment.
- Customer-focused mindset with a problem-solving approach.
- Willingness to undergo training and adapt to company processes.