job description
Join Integrated Health Plans, a leading provider of comprehensive health insurance solutions, as our Claims Support Officer in beautiful Bali, Indonesia! This is an exceptional opportunity to build a rewarding career in the insurance industry while enjoying the tropical lifestyle of one of the world's most desirable locations.
As a key member of our Claims Operations team, you'll play a vital role in ensuring our members receive timely and accurate claim processing. You'll work with cutting-edge insurance technology to validate data, process documents, and maintain meticulous records while collaborating with cross-functional teams to deliver exceptional service.
This role is perfect for detail-oriented professionals with a passion for healthcare administration and customer service. You'll enjoy a supportive work environment with opportunities for professional growth, competitive compensation, and the unique benefit of working from paradise. Whether you're based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you'll find the perfect work-life balance in Bali's vibrant communities.
If you're looking for a career that combines meaningful work with an enviable lifestyle, we want to hear from you. Apply now and take the first step toward an exciting future with Integrated Health Plans!
Responsibility
- Validate and process insurance claims data with accuracy and attention to detail
- Review and verify claim documents for completeness and compliance with company policies
- Prepare and authorize payments for approved claims in a timely manner
- Maintain accurate electronic and physical records of all claim transactions
- Collaborate with healthcare providers to obtain necessary documentation and resolve discrepancies
- Assist in identifying and reporting potential fraudulent claims or irregularities
- Provide exceptional customer service to members regarding claim status and requirements
- Generate regular reports on claim processing metrics and performance indicators
Qualifications
- Diploma or Bachelor's degree in Business Administration, Finance, Healthcare Management, or related field
- Minimum 1-2 years of experience in insurance claims processing or healthcare administration
- Strong numerical skills and attention to detail with high accuracy in data entry
- Excellent command of English (written and verbal) with strong communication skills
- Proficiency in Microsoft Office Suite (Excel, Word) and experience with claims management software
- Ability to work independently and manage multiple priorities in a fast-paced environment
- Strong problem-solving skills and ability to interpret insurance policies and regulations
- Knowledge of Indonesian healthcare system and insurance industry is a plus