job description
Are you a detail-oriented professional with a passion for problem-solving? J&T Express is seeking a dedicated Claims Associate to join our dynamic team in Taguig City. In this pivotal role, you will be the frontline representative responsible for investigating, analyzing, and resolving customer claims with precision and care.
As a Claims Associate, you will serve as a bridge between our operations and our customers, ensuring that every claim is handled with compliance to company policies and a commitment to service excellence. If you thrive in a fast-paced logistics environment and possess excellent communication skills, we want to hear from you!
We offer a collaborative work environment where your analytical skills will be sharpened, and your contributions directly impact our reputation for reliability and efficiency. Apply today to build your career with one of the fastest-growing logistics companies in the region.
Responsibility
- Review and investigate incoming claims regarding lost, damaged, or delayed shipments.
- Analyze supporting documentation, photographs, and operational reports to determine claim validity.
- Communicate professionally with internal stakeholders and customers to gather necessary information.
- Ensure all claim resolutions comply with J&T Express service standards and regulatory requirements.
- Process claims within established turnaround times to maintain high customer satisfaction levels.
- Maintain accurate and detailed logs of all claim activities in the internal database.
- Identify recurring issues or trends in claims and provide recommendations for operational improvements.
- Assist in drafting responses to customers regarding claim status and final resolution outcomes.
Qualifications
- Bachelor’s degree in Business Administration, Logistics, Supply Chain, or any related field.
- Minimum 1 year of experience in a claims processing, customer service, or administrative role.
- Strong analytical and problem-solving skills with a high attention to detail.
- Excellent verbal and written communication skills in English and Filipino.
- Proficiency in Microsoft Office Suite (Excel, Word) and database management tools.
- Ability to remain objective and professional when dealing with complex or sensitive claim issues.
- Excellent time management skills and the ability to multitask in a fast-paced environment.
- Fresh graduates with excellent academic records and internship experience in logistics are encouraged to apply.