job description
Join SM Supermalls as a Cinema Customer Experience Crew and become part of a dynamic team dedicated to delivering exceptional service in one of the most vibrant entertainment hubs in Bali. In this role, you will play a pivotal part in ensuring that every guest enjoys a seamless and memorable cinema experience. From assisting with ticketing and concessions to maintaining a clean and welcoming environment, your contributions will directly enhance customer satisfaction and loyalty.
This position offers a fantastic opportunity to develop your customer service skills in a fast-paced, fun, and engaging setting. Whether you're guiding guests to their seats, resolving inquiries, or ensuring the smooth operation of cinema facilities, your role will be integral to the success of SM City Pampanga Cinema. If you are passionate about hospitality, enjoy working in a team, and thrive in a customer-focused environment, we invite you to apply and grow with us.
Responsibility
- Provide friendly and efficient customer service to cinema patrons, ensuring a positive and welcoming experience.
- Assist guests with ticket purchases, seat assignments, and inquiries about showtimes and promotions.
- Operate and maintain concession stands, including handling cash transactions and preparing food and beverage orders.
- Ensure the cleanliness and organization of cinema lobbies, theaters, and restrooms to uphold high standards of hygiene.
- Monitor and manage crowd control during peak hours to ensure safety and smooth entry and exit processes.
- Address and resolve customer complaints or issues promptly and professionally.
- Collaborate with team members to coordinate cinema operations, including opening and closing procedures.
- Assist in setting up and promoting special events, premieres, or promotional activities within the cinema.
Qualifications
- High school diploma or equivalent; additional certification in hospitality or customer service is a plus.
- Proven experience in customer service, retail, or a similar role is preferred.
- Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Strong problem-solving skills and the ability to handle stressful situations with composure.
- Basic knowledge of cash handling and point-of-sale (POS) systems.
- Physical stamina to stand for extended periods and perform light cleaning tasks.
- Passion for the cinema industry and a commitment to delivering outstanding guest experiences.