job description
Join Erajaya, a leading player in Indonesia’s retail and consumer products sector, as a Channel Marketplace Supervisor in the vibrant heart of Bali. This role is perfect for a dynamic professional passionate about e-commerce, digital marketplaces, and operational excellence. You will oversee end-to-end platform operations, ensuring seamless integration between products, channels, and customer experiences.
As part of our growing team, you’ll analyze marketplace trends, optimize platform performance, and drive strategic initiatives to enhance our digital footprint. Bali’s thriving business ecosystem offers a unique opportunity to blend professional growth with an inspiring work-life balance.
If you thrive in a fast-paced environment and have a knack for data-driven decision-making, this is your chance to make a tangible impact in a forward-thinking company.
Responsibility
- Oversee daily operations of digital marketplaces (e.g., Tokopedia, Shopee, Lazada) and ensure alignment with business objectives.
- Analyze platform performance metrics, identify growth opportunities, and implement data-backed strategies.
- Collaborate with cross-functional teams (marketing, logistics, IT) to optimize product listings, pricing, and promotions.
- Monitor competitor activity and marketplace trends to maintain a competitive edge.
- Resolve operational bottlenecks and escalate technical issues to IT/support teams.
- Develop and maintain SOPs for marketplace management, including inventory sync, order fulfillment, and customer service.
- Train and mentor junior analysts on platform-specific tools and best practices.
- Generate weekly/monthly reports for stakeholders with actionable insights.
Qualifications
- Bachelor’s degree in Business, Marketing, E-Commerce, or related fields.
- Minimum 3 years of experience in marketplace management, e-commerce operations, or digital retail.
- Proven track record of managing multi-channel platforms (e.g., Tokopedia, Shopee, Bukalapak).
- Strong analytical skills with proficiency in Excel, Google Analytics, or BI tools (e.g., Tableau, Power BI).
- Excellent communication and stakeholder management skills.
- Familiarity with SEO, SEM, and digital marketing principles is a plus.
- Ability to work independently in a contract-based role with a results-driven mindset.
- Fluency in English and Indonesian (written and verbal).